Job Vacancies

Sales Analyst
Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for someone with strong Excel skills (advanced formula level), along with sales or advertising experience to join our Insight Team within the Sales & Yield Division. The main duties for this exciting role include the following:

  • Selecting products to advertise by media channel, including direct mail campaigns and coordination of regional press advertising. Preparation and distribution of weekly business reports as well as channel and campaign analysis;
  • Select products to advertise, based on analysis of passenger numbers and channel, to an agreed schedule;
  • Review and optimise performance through reporting, analysis, recommendations and testing.
  • Preparation and distribution of weekly business report;
  • Create & maintain channel reporting for regional press and direct mail;
  • Create and schedule relevant reporting to ensure effective decision making;
  • Based on sales requirements, select product features for regional press advertising, ensuring an economical balance of brand, revenue aspiration and departure dates;
  • Continually monitor passenger numbers and take appropriate action including additional advertising;
  • Assisting with ad-hoc departmental reporting.

Along with strong attention to detail, the ideal candidate must be an analytical thinker with strong reporting skills. Some VBA/ SQL skills would also be desirable but not essential.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Product Support Assistant
Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking to recruit a full time Product Support Assistant to work as part of the Product Support function.

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

  • Responsible to the Product Support Team Manager, working as a team player to help administer all areas of tour creation and delivery.
  • Create written itineraries from the tour set up sheets for customers, drivers and tour managers.
  • Assist with administrative tasks in relation to the T3 booking system including loading tours, transferring passengers between tours and amending room stocks.
  • Assisting with event and show ticketing and distribution
  • Deal with general day to day correspondence from suppliers and any other related administration.
  • Carry out final pre-departure checks.

The ideal candidate for this role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative.

The full-time position includes rota’d weekend cover with time off in the week when covering weekends.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Head of Product
Competitive salary
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit a creative and highly experienced Head of Product.

Reporting to the Director of Product & Operations, this exciting position will play a pivotal role in the management team, to influence and steer the company’s future activity and growth by creating and delivering the product strategy.

We are looking for a strong and innovative product manager with experience at a senior level in UK and EU tour product development. Detailed knowledge of the coach travel sector and industry with a high level of commerciality, the right candidate will have first class management and relationship skills, with a solid grounding in product/ tour creation and development. Specific accountabilities include:

  • To deliver the product strategy and volume plan in line with the overall Strategic Plan, seek out and lead the way in enhancing our product portfolio even wider, in an agile and innovative way.
  • Lead the “First to Market” mentality across the product portfolio.
  • Innovate & design interesting, experiential and often unique itineraries across all product ranges using a variety of transport methods that drive customer engagement and sales.
  • Responsible for rapid product development and commercial success of the product plan; overseeing tour costs and driving agility to market.
  • Ensure product stock levels are in line with budget aspirations at all times.
  • Monitor sales for each product category, and make timely and relevant recommendations in respect of product to ensure achievement of sales targets.
  • Ensure that daily operations within the department are streamlined and consistently deliver and fulfil the needs of our internal and external stakeholders.
  • Constantly review the competition and the travel industry to ensure we are at the forefront of product ideas, innovation, pricing and review the product plan against this.
  • Regularly keep a focus on customer feedback obtained by the company and adapt and or improve tours where appropriate.
  • Manage and oversee the Product Managers, Product Support and Hotel Contracts teams, ensuring optimum team performance.
  • Set individual performance targets/standards for delivery, efficiency and quality
  • Coach, train and motivate staff to ensure optimum performance and the highest customer service standards are maintained
  • Work closely with the Finance team to ensure accurate and timely recording and reporting of all product element costs and performance analysis associated with all products so that margins are maintained that deliver the budget.
  • Work closely with the Marketing teams to ensure appropriate channels to market are used for each product category/ tour and that all mailings/ activity (including copy, images and production/launch deadlines) enable sales in line with plan.
  • Liaise closely with the Sales team on sales focus, new products coming, consolidation, and ticket stock liabilities to help optimise opportunities.
  • Liaise with Head of Customer Contact on customer delivery matters.
  • Create buy-in for the product vision both internally and with key external partners; specifically, work with the Head of Reservations to ensure the team are fully briefed and trained to be able to effectively sell all products.
  • Liaise with other Managers to ensure the Product area is up to date with all areas of the business and any issues that have an effect on the unit are resolved.
  • Record statistics and performance levels reporting regularly on key information in relation to SLAs and KPIs to the Director of Product & Operations.
  • Regularly attend Trade events and actively network with external bodies, to promote our brands and to source opportunities for future products/ partners.
  • Enable and promote a culture of innovation and continuous improvement.

The ideal candidate will be proactive, demonstrating initiative to fully understand the needs and expectations of our customers, while delivering innovative products across all our different brands. A strong planner and organiser with a sharp focus on costs and the bottom line, combined with the ability to develop and direct an experienced product team, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Health & Safety Officer – Tour Operations
Competitive salary
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit a highly experienced and NEBOSH National General certificate holder Tour Operations Health & Safety Officer.

The safety of our customers is paramount as is the need to provide a duty of care to all our customers. This newly created position will report to the Director of Product & Operations and will ensure the JG Travel Group meets its legislative obligations in respect of tour health and safety. They will also drive the continuous development of Customer Health & Safety in the business to ensure we operate tours in a safe and effective manner.

We are looking for an energetic, pro-active self-starter, with experience of auditing and inspections (e.g. HFHS or OHSAS 18001) ideally along with some industry knowledge of hotels, venue and vehicle operating health and safety.

The role will require some flexibility to travel throughout the US and Europe when required, so must hold a full UK driving licence. Preferably a member of IOSH, specific accountabilities include:

  • Lead and manage the Customer Safety Management System (SMS) ensuring it is reviewed regularly, robust and in time with the latest legislation.
  • Identify areas of operational risk, providing information, support and advice to the business whilst promoting a positive risk management culture at all times.
  • Ensure coach operator compliance is up to date and physical audits take place at operator premises within agreed timescales.
  • Manage the completion of the Self-Assessment Audits by each supplier of hotels, attractions or venues each year.
  • Work with the Hotel & Product teams and the Logistics’ team providing specialist advice to ensure Health & Safety, Compliance, risk assessments and customer mobility checks are carried out at the contracting stage.
  • Carry out accident and incident investigations for all RIDDOR reportable matters and ensure the business’ obligations for reporting of such are met.
  • Design, facilitate and deliver tour operation health & safety related training programmes to the relevant people in the business.
  • Ensure that any unsafe act, condition or situation which could compromise the business is immediately escalated to Director of Product & Operations.
  • Undertake and assist in supplier inspections for monitoring and verifying compliance with health, safety, hygiene including food hygiene, and fire regulations as part of our Customer Safety Management System.
  • Provide monthly H&S reports to the Board of Directors on SMS performance, incidents and accidents.
  • Assist with following up and investigating relevant hotel complaints, to ensure high levels of customer service and low complaint levels are maintained.
  • Play a significant role in the Major Incident Response Team which may involve out of hours working.
  • Keep up-to-date with tour operation health & safety, other relevant legislation and industry information and advise the business accordingly.
  • Maintain good working relationships with all external suppliers and internal departments.

The ideal candidate will be a strong administrator, with a good level of Excel skills. A strong planner and organiser along with a high level of interpersonal skills, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Business Analyst / Project Co-ordinator
Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for an experienced and highly organised Business Analyst / Project Co-ordinator to work across the business to ensure cross-functional projects are coordinated and managed in a consistent way, ensuring operational efficiency and optimisation. Previous experience in business analysis or project coordination, the main duties for this exciting new role will include the following:

  • To project manage any development work/ optimisation of business processes from initial analysis stage through to completion and evaluation.
  • To coordinate all cross functional projects and activities, ensuring completion to timescales and budget.
  • To work closely with all areas of the business to fully understand requirements of any potential IT development or reporting requests, including impact on other systems/ reporting/ infrastructure and/or processes.
  • To introduce consistent project management methodology and control processes throughout the business.
  • To liaise between the business’ areas and the IT Manager, to ensure timely and accurate delivery of IT development work or reporting requests.
  • Working closely with the IT Manager, monitor work to ensure IT support helpdesk tickets are resolved to the satisfaction of users throughout the business.
  • Actively review opportunities to improve efficiency, reduce cost, or improve service and delivery through regularly reviewed internal systems and processes.
  • To coordinate any external systems development work internally, ensuring scope, timelines, updates, actions etc. are in place.
  • Ensure documentation for all systems and processes is up-to-date and accurate at all times.
  • Ensure documentation and contracts are stored centrally, and appropriate and timely review mechanisms are in place.
  • Ensure an effective, up-to-date, robust Disaster Recovery plan in respect of systems, telecoms and infrastructure is in place
  • Maintain effective relationships with all areas of the business.

An excellent and strong communicator is essential for this role with the ability to manage stakeholders at a variety of levels. We are looking for someone with a “can do” attitude who is highly organised with a good level of Excel and/or project planning tools. Strong project coordination and analytical skills, with a high attention to detail along with a commercial approach to understanding business processes, this is a really exciting role for someone who enjoys using their initiative to get things done.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Transport Assistant
Competitive salary
(Working 5 days in 7 including weekends on rota basis)
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for someone to join our busy Transport Team to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. In addition, this role will contribute to the delivery of our tours as well as assisting in the general administration duties required within this operational team. The main duties for this varied and service delivery based role will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating our tours to ensure they have the necessary information and support to deliver our holidays to a consistently high level.
  • Support the logistical delivery of the coach operation by completing routing and timing of selected tours.
  • Support the organisation of feeder vehicle requirements.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, and hoteliers) as well as internal departments such as Finance, Operations, Administrations, Reservations and customers.
  • Assist with the planning and booking of customers’ flight and rail tickets.
  • Assist with the on-going management of information held on all internal systems (T3 and jNet).
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure.
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose.
  • Work on a rota basis to cover the after-hours phone (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns.
  • Working with the Customer Contact department, handle any lost property issues in a timely, efficient and cost effective manner.
  • Periodically accompany visits to the key transport providers.

The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel, tour and / or coach operating with service deliver would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Hotel Contractor
Full time/ Competitive Salary
Cheltenham

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. Carrying in excess of 100,000 passengers annually, these brands include; Just Go! Holidays, a UK leader in the provision of group tours and holidays. Omega Breaks, offering London theatre breaks and attractions, our cruise brand, Cruise Connections and Albion Journeys, a high value brand focusing solely on customers travelling from the United States of America, Canada and Australia complete the JG Travel Group portfolio.

Due to increased passenger numbers, we are looking to recruit an experienced Hotel Contractor to be based in our friendly and conveniently located office in Cheltenham. Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and administering the finer detail of product delivery in the hotel or touring itinerary. Specific accountabilities include:

  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements
  • To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
  • To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned
  • Ensure Health & Safety and Mobility checks are done at the contracting stage
  • Maintain a good awareness of the Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
  • To maintain the various spreadsheets that control requirements and bookings for all hotels used.
  • Working closely with the Product Managers and Product Support Team.
  • Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
  • Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as part of our Customer Safety Management System.
  • Assist the Hotel Contracts & Product Manager with hotel compliance and product risk assessments as part of the on-going monitoring of our Customer Safety Management System.
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
  • Manage pre-tour arrival checks with the hotel GM and F&B Manager

We are looking for someone with strong UK geographical hotel contracting experience, with a keen eye for detail, along with excellent relationship skills. The candidate will have previous experience of negotiating contracts in a hotel contracting or a purchasing/ buyers’ role. Highly motivated and a self-starter, the ideal candidate will have excellent communication skills along with the tenacity to get things done.

This is a hugely exciting opportunity for someone to be part of shaping the future of Just Go! Holidays. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Administration Support – Sales
Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for a sales focused and analytical Administrator to join our Insight Team within the Sales & Yield Division, to monitor sales to help maximise revenue from our marketing campaigns. The main duties for this detailed conscious role will include the following:

  • Monitor yield, identify gaps and provide information leading to campaign decisions.
  • Ensure all department administrative tasks are updated to aid in strategic business decisions, which includes collation of booking statistics and communicating additions and cancellations to the tour programme.
  • Monitor competitor performance, perform competitive benchmark studies and follow market trends, identifying key areas for improvement.
  • Measure pricing strategies, booking trends and booking pace of a variety of holiday market segments.
  • Contribute to a weekly dynamic forecast of expected passenger, revenue and margin results, variances and budget comparisons.
  • Assess, analyse and price group business strategies.
  • Analyse overall monthly tour performance and report findings to the Sales & Yield team.
  • Conduct quarterly performance review and support strategic and tactical decisions.
  • Support the revenue budget process.
  • Continually review processes and practices to implement improved efficiencies to ensure processes are as stream lined as possible.
  • Maintain professional internal and external relationships that meet company core values.

Although the ideal candidate will ideally have a track record in a similar role within the travel industry, experience of administration and/ or inventory control would be desirable. Ideally you will have good UK geographical knowledge and be persistent, resilient and determined to see a process through to the end, along with the ability to work effectively within a fast paced environment. Good MS Office and Excel skills with a strong eye for detail, this role will appeal to someone who is tenacious in achieving sales success – in fact direct relevant experience is less important than the right personality to learn and influence how we monitor sales.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

(Full time and Part time considered)
Competitive Salary and Bonus Scheme
– No Agents Please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.
We are looking to recruit a number of experienced Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We have a hugely exciting new role within the company for a commercially minded, analytical and highly organised CRM Executive. Working within the Sales & Yield function, this role will be responsible for managing the customer databases and associated CRM activity to ensure we optimise data selections, increase passenger loadings and increase the return on marketing investment. We are looking for someone who is passionate about the research and analysis to influence marketing campaigns that achieve sales results. The main duties for this busy and varied role include the following:

  • Manage the in-house customer database
  • Work with the Head of Sales to plan marketing campaigns, linking sales targets with customer buying preferences 
  • Manage and deliver consumer insight for the group
  • Track, analyse and deliver relevant insight around consumer trends, value etc.
  • Prepare regular internal reporting and presentation schedule to share and disseminate insight across the organisation
  • Deliver targeted and dynamic CRM campaigns across email, print and online
  • Implement CRM test campaigns and produce recommendations based on findings
  • Manage database health to ensure growth targets are set and delivered, analysing results in order to constantly learn, test, improve and learn
  • Testing and implementing measures to successfully reactivate lapsed customer
  • Key contributor to a proactive insight agenda. Develop new data driven propositions through interpretation of research & analysis

The ideal candidate will have extensive experience of using legacy based systems to provide insight and analysis, along with an understanding of multichannel marketing and attribution. Ideally a graduate (or equivalent marketing qualification), you will have a strong mathematical, analytical problem solving background. Advanced knowledge of Excel is essential; working knowledge of SQL is desirable. 

Commercially focused, with strong organisational skills with the ability to multi-task, this role will appeal to someone who is tenacious in achieving sales success through insight and analysis. 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for a qualified or part qualified (ACCA, ACA, CIMA) Management Accountant to analyse tour performance, including revenues and gross profit, and assist the Financial Controller with the preparation of the Management Accounts.

Highly organised, with strong attention to detail, along with advanced Excel skills, the main duties for this exciting role will include the following:

• Assist the Financial Controller with the preparation and review of monthly Management Accounts for the Group in the prescribed timetable (P&L, Balance Sheet and Cash Flow).
• Deliver analysis of business performance by providing insightful, accurate, forward looking, and high quality financial information.
• Maintain and update the Gross Profit schedules for all tours operated, producing weekly reporting on tour margins.
• Report on forward booking activity to ascertain where the future business performance will be compared to budget.
• Review impact of product and tour decisions on budgets and forecasts and discuss with the Sales & Yield and Product & Operations departments.
• Identify revenue and cost variances in advance and proactively manage in collaboration with departmental managers.
• Monitor marketing spend and ensure it is in line with Budget reporting any discrepancies/ anomalies with the Director of E-Commerce and Marketing and the Finance Director.
• Proactively build relationships internally with senior managers and their teams to fully understand the workings of the business in respect of performance and cost control.
• Assist in the preparation of the annual Budget and forecasts.

This role requires someone with extensive experience of financial modeling, analysis, evaluation and forecasting. Added to this, we are looking for someone who can work under pressure and uses their initiative to get things done. A real people person, with excellent written and verbal communication skills with the ability to present complex information in a clear way is essential. Used to working with senior management and also part of a wider finance team, this is a really exciting role for someone who wants to fully understand and influence what drives the business. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking to recruit a number of experienced Customer Contact Assistants to work as part of our busy Customer Contact team, to deal with a range of customer enquiries, requests and complaints while customers are on holiday, as well as by phone, email and letter pre and post- holiday.

Within this varied and busy role, the main duties include the following:

  • To respond to a wide variety of pre and post tour email enquiries from all of the JG Travel Group brands within agreed service levels and response times.
  • To make outbound calls to customers in response to changes made by the Transport Team to the pickup location on a customer’s booking.
  • To take shared responsibility across the team of the management and action of Room Requests, keeping within agreed SLAs
  • To make outbound calls to customers who have requested a call back through the email channels, ensuring that any sales leads are passed to the Reservations sales team within 24 hours of receipt to maximise sales potential.
  • To ensure that all formal complaints are logged on to the Customer Complaint software and acknowledged within 48 hours of receipt.
  • To manage your own allocated workload of complaints, ensuring that they are responded to within agreed KPIs/Service Levels.
  • Contact specific suppliers and internal departments to investigate complaints raised by customers to enable us to respond with an accurate and fair response.
  • Ensure optimum performance to achieve the highest customer service standards so that all customer contacts are resolved first time every time, within agreed timescales.
  • Record and feedback trends to the Team Leader and Head of Customer Contact.
  • Escalate unresolved issues and repeat complaints to the Customer Contact Team Leader with recommendations for actions and resolution and /or compensation.
  • Obtain approval for compensation payments as required with appropriate supporting evidence for case.

The ideal candidates for these exciting roles will be fast learners with excellent communication and customer services’ skills, computer literate, decisive/ quick thinking with first class organisational skills. Prior customer service experience ideally in a travel environment is desirable however more important is the right experience and skills to manage a large and busy workload across different channels. Training will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan/ HR Director at recruiting@justgoholidays.com !

Competitive salary/ Bonus
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit an experienced UK Product Manager.

 

We are looking for a strong and innovative product manager with experience at a management level in UK tour product development. Detailed knowledge of the coach travel sector and industry with a high level of commerciality, the right candidate will have first class negotiation and relationship skills, with a solid grounding in tour creation and quality control. Specific accountabilities include:

  • Lead and develop the UK product range offering from concept to delivery.
  • Identify and fill market product gaps and trends and generate new tour ideas that grow passenger volumes, market share, deliver excellent customer experience and drive growth.
  • Create and own the UK product plans, targeting the budgeted passenger volumes and ensure we have sufficient stock to achieve these.
  • Plan ahead to ensure the products are contracted and ready in line with the product launch schedule.
  • Contract the hotels for the UK brochure products at best available prices and with added value where possible to ensure our retail prices are the best in the industry.
  • Liaise with the copywriters and agree final tour copy for online and brochure.
  • Own your products from concept to delivery liaising closely with the Product Support and Logistics’ Teams to ensure quality of information, planning and delivery including final sign off on customer and driver itineraries.
  • Take an active & creative part in the Product Team as a whole.
  • Liaise closely with the Sales Team and the Marketing Team to ensure the best possible opportunities for each product to succeed.
  • Be part of the Saturday and Product Duty Officer rota.
  • At times be part of the “during event” on site customer delivery as required.
  • Regularly attend Trade events and actively network with external bodies, to promote the Group brands and to source opportunities for future products/ partners.
  • Cultivate excellent relationships with UK hotel suppliers to ensure we can procure the right space at the right price for all the products we offer in the UK.

The ideal candidate will have be proactive, demonstrating initiative to fully understand the needs and expectations of our customers, while delivering innovative products.  A strong planner and organiser with excellent communication skills combined with the motivation and tenacity to get things done, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay.

Cheltenham office or home based
(Working 5 days in 7 including weekends on rota basis)
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

We are looking for someone to join our busy Transport Team to support the delivery of the tour itinerary delivery by assisting in logistical planning, efficiently routing and timing coach tours for the best customer experience whilst being mindful of legislative and budgetary constraints.

The ideal candidate must have excellent knowledge of the UK road network, with a background in service delivery. The main duties for this varied role will include the following:

  • Interpret and analyse multi-channel data and create efficient routes and times for our coach tours.
  • Contribute to developing process and systems to enhance the procedures
  • Assist with the on-going inputting of information held on all internal systems (T3 and JNet).
  • Support the distribution of driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure.
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
  • Be available for occasional office visits and holiday cover when required.

Reliable and results-focussed, we are looking for someone who is highly organised and able to prioritise their workload. They must be computer literate particularly with a good working knowledge of Excel, have solid team work skills and be confident to use their own initiative. Previous experience of travel, tour and / or coach operating with service delivery would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK.

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com