Job Vacancies

(Full time and Part time considered)
Competitive Salary and Bonus Scheme
– No Agents Please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.
We are looking to recruit a number of experienced Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Full Time Salary: £19,055
Potential OTE: £22,000

Weekend part-time Reservations Sales Consultants  

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking to recruit a number of part-time Reservation Sales Consultants to work as part of our Reservations’ team over the weekend (or evenings), with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable but attitude and commitment is more important. Either way, full training will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan/ HR Director at recruiting@justgoholidays.com.

Full Time Salary: £19,055
Potential OTE: £22,000

Transport Assistant

Competitive salary

(Working 5 days in 7 including weekends on rota basis)

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

We are looking for someone to join our busy Transport Team to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. In addition, this role will contribute to the delivery of our tours as well as assisting in the general administration duties required within this operational team. The main duties for this varied and service delivery based role will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating our tours to ensure they have the necessary information and support to deliver our holidays to a consistently high level.
  • Support the logistical delivery of the coach operation by completing routing and timing of selected tours.
  • Support the organisation of feeder vehicle requirements.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, and hoteliers) as well as internal departments such as Finance, Operations, Administrations, Reservations and customers.
  • Assist with the planning and booking of customers’ flight and rail tickets.
  • Assist with the on-going management of information held on all internal systems (T3 and jNet).
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure.
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose.
  • Work on a rota basis to cover the after-hours phone (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns.
  • Working with the Customer Contact department, handle any lost property issues in a timely, efficient and cost effective manner.
  • Periodically accompany visits to the key transport providers.

 

The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel, tour and / or coach operating with service delivery would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

 

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Sales Team Leader

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

We are looking for an experienced Sales Team Leader to drive sales and the performance of the Reservations’ team along with supporting the team on a daily basis. The main duties for this new position who will drive the performance and vision of the Reservations’ team will include the following:

 

  • Take action to improve the primary KPIs for individuals and the team (Add-Ons / Productivity / Booking Quality / Customer Feedback / Telephony Performance);
  • Manage real-time performance of the team using Avaya/Content Guru supervisor tools to maintain SLAs;
  • Create an environment of continuous improvement by responding to queries from the team and looking for the root cause and possible training and development needs;
  • Ensure the team are working on the right value adding activities during quiet periods;
  • Feed back to consultants on Call Observations with a view to providing sustainable change;
  • Coach and optimise the performance of all individuals in the team regardless of current abilities;
  • Have credible performance in all areas when the need arises to go on the phones;
  • Produce statistical data and reports to manage and develop the team and overall team performance using insight from the data;
  • Create development / action plans for under-performers and also progression plan for people with a desire to progress;
  • Hold monthly performance reviews with the team and maintain consultant dashboards;
  • Handle escalated customer calls that can’t be handled at source;
  • Cascade new information out to the team ;
  • Monitor avoidable contact within the team and feedback to the Head of Customer Contact with suggestions to improve/change;
  • Attend daily, weekly and monthly planning meetings with the Head of Customer Contact and HR Director;
  • Keep the Head of Customer Contact and HR Director up to date with any upcoming plans or challenges or risks to service levels.

 

This is an exciting and fast paced role, so will suit someone who is eager to succeed individually and set an example to the team. Previous experience of team leading a KPI driven sales’ or customer service team is essential along with the ability to communicate at all levels. Previous experience of telephony systems is desirable as well as being able to use reporting and data to improve the performance of the team.  Good attention to detail along with solid MS Office skills, this is a really exciting role for someone eager to help the company in its ambitious growth plans. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

 

Full Time Graphic Designer

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking to recruit a Graphic Designer based in our Cheltenham office to help further the company’s continued success.

We are looking for an experienced creative and customer focussed Graphic Designer to work within our busy Marketing Studio, to help design and develop our extensive range of marketing communication materials for all of our brands.

The main duties include the following:

Manage the creative delivery of a broad range of on and offline marketing communications.

To work with the Studio Leader to develop new ways of communicating with customers.

Control and check all marketing material prior to delivery.

To help support all areas of the marketing team as and when required to ensure deadlines are met.

Responsible for the design and development of marketing communications for JG Travel Group brands.

To think creatively and develop new ideas to target customer groups.

Be innovative in translating design briefs as well as seeking to maximise value for money.

Ability to work on more than one design brief at a time.

Able to use a wide range of media, including photography and computer aided design to communicate the essence of each brand message.

Produce accurate and high quality work that meets the initial design specification and deadlines cost effectively.

Keep abreast of developments in IT, particularly design programmes.

Enjoy working in a team, with printers, copywriters, photographers, other designers, and marketing specialists to deliver all marketing communications and deliver against the annual sales targets.

The ideal candidate will have excellent print and design experience with up-to-date InDesign, Photoshop and Illustrator knowledge with an eye for detail, they will be used to having to multi-task and working to tight timescales and ideally, have the ability to write copy in a commercial and creative way.
If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

Commercial Sales Executive

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classis seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

 

We are looking for someone who is sales focussed and analytical with strong Excel skills (advanced formula level), along with sales or advertising experience to join our Insight Team within the Commercial Division, to monitor sales to help maximise revenue. This detailed conscious role will appeal to someone who is tenacious in achieving sales success. Specific accountabilities include the following:

 

  • Select products to advertise, based on analysis of passenger numbers and marketing channel, to an agreed schedule;
  • Review and optimise performance through reporting, analysis, recommendations and testing.
  • Preparation and distribution of weekly business report;
  • Create & maintain channel reporting for regional press and direct mail;
  • Create and schedule relevant reporting to ensure effective decision making;
  • Based on sales requirements, select product features for regional press advertising, ensuring an economical balance of brand, revenue aspiration and departure dates;
  • Continually monitor passenger numbers and take appropriate action including additional advertising;
  • Assisting with ad-hoc departmental reporting.

 

Although the ideal candidate will ideally have a track record in a similar role within the travel industry, experience of administration and/ or inventory control would be desirable. Ideally you will have good UK geographical knowledge and be persistent, resilient and determined to see a process through to the end, along with the ability to work effectively within a fast-paced environment. Along with strong attention to detail, the ideal candidate must be an analytical thinker with strong reporting skills. Some VBA/ SQL skills would also be desirable but not essential.

 

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application along with salary expectations to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay !

 

  Temporary Graphic Designer  – Immediate Start

 (Full and part time hours considered)

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking to recruit a temporary Graphic Designer in our Cheltenham office to help further the company’s continued success.

 

We are looking for an experienced creative and customer focussed Graphic Designer to work within our busy Marketing Studio, to help design and develop our extensive range of marketing communication materials for all of our brands.  

The main duties include the following:

 

  • Manage the creative delivery of a broad range of on and offline marketing communications.
  • To work with the Studio Leader to develop new ways of communicating with customers.
  • Control and check all marketing material prior to delivery.
  • To help support all areas of the marketing team as and when required to ensure deadlines are met.
  • Responsible for the design and development of marketing communications for JG Travel Group brands.
  • To think creatively and develop new ideas to target customer groups.
  • Be innovative in translating design briefs as well as seeking to maximise value for money.
  • Ability to work on more than one design brief at a time.
  • Able to use a wide range of media, including photography and computer aided design to communicate the essence of each brand message.
  • Produce accurate and high quality work that meets the initial design specification and deadlines cost effectively.
  • Keep abreast of developments in IT, particularly design programmes.
  • Enjoy working in a team, with printers, copywriters, photographers, other designers, and marketing specialists to deliver all marketing communications and deliver against the annual sales targets.

 

The ideal candidate will have excellent print and design experience with up-to-date InDesign, Photoshop and Illustrator knowledge (even better, experience of HTML/ Creative Cloud/ CC/ Google SEO/ Flash/ Dreamweaver). With an eye for detail, they will be used to having to multi-task and working to tight timescales and ideally, have the ability to write copy in a commercial and creative way.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay.