Job Vacancies

Head of Product
Competitive salary
No Agents please

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit a creative and highly experienced Head of Product.

Reporting to the Director of Product & Operations, this exciting position will play a pivotal role in the management team, to influence and steer the company’s future activity and growth by creating and delivering the product strategy.

We are looking for a strong and innovative product manager with experience at a senior level in UK and EU tour product development. Detailed knowledge of the coach travel sector and industry with a high level of commerciality, the right candidate will have first class management and relationship skills, with a solid grounding in product/ tour creation and development. Specific accountabilities include:

  • To deliver the product strategy and volume plan in line with the overall Strategic Plan, seek out and lead the way in enhancing our product portfolio even wider, in an agile and innovative way.
  • Lead the “First to Market” mentality across the product portfolio.
  • Innovate & design interesting, experiential and often unique itineraries across all product ranges using a variety of transport methods that drive customer engagement and sales.
  • Responsible for rapid product development and commercial success of the product plan; overseeing tour costs and driving agility to market.
  • Ensure product stock levels are in line with budget aspirations at all times.
  • Monitor sales for each product category, and make timely and relevant recommendations in respect of product to ensure achievement of sales targets.
  • Ensure that daily operations within the department are streamlined and consistently deliver and fulfil the needs of our internal and external stakeholders.
  • Constantly review the competition and the travel industry to ensure we are at the forefront of product ideas, innovation, pricing and review the product plan against this.
  • Regularly keep a focus on customer feedback obtained by the company and adapt and or improve tours where appropriate.
  • Manage and oversee the Product Managers, Product Support and Hotel Contracts teams, ensuring optimum team performance.
  • Set individual performance targets/standards for delivery, efficiency and quality
  • Coach, train and motivate staff to ensure optimum performance and the highest customer service standards are maintained
  • Work closely with the Finance team to ensure accurate and timely recording and reporting of all product element costs and performance analysis associated with all products so that margins are maintained that deliver the budget.
  • Work closely with the Marketing teams to ensure appropriate channels to market are used for each product category/ tour and that all mailings/ activity (including copy, images and production/launch deadlines) enable sales in line with plan.
  • Liaise closely with the Sales team on sales focus, new products coming, consolidation, and ticket stock liabilities to help optimise opportunities.
  • Liaise with Head of Customer Contact on customer delivery matters.
  • Create buy-in for the product vision both internally and with key external partners; specifically, work with the Head of Reservations to ensure the team are fully briefed and trained to be able to effectively sell all products.
  • Liaise with other Managers to ensure the Product area is up to date with all areas of the business and any issues that have an effect on the unit are resolved.
  • Record statistics and performance levels reporting regularly on key information in relation to SLAs and KPIs to the Director of Product & Operations.
  • Regularly attend Trade events and actively network with external bodies, to promote our brands and to source opportunities for future products/ partners.
  • Enable and promote a culture of innovation and continuous improvement.

The ideal candidate will be proactive, demonstrating initiative to fully understand the needs and expectations of our customers, while delivering innovative products across all our different brands. A strong planner and organiser with a sharp focus on costs and the bottom line, combined with the ability to develop and direct an experienced product team, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Business Analyst / Project Co-ordinator
Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for an experienced and highly organised Business Analyst / Project Co-ordinator to work across the business to ensure cross-functional projects are coordinated and managed in a consistent way, ensuring operational efficiency and optimisation. Previous experience in business analysis or project coordination, the main duties for this exciting new role will include the following:

  • To project manage any development work/ optimisation of business processes from initial analysis stage through to completion and evaluation.
  • To coordinate all cross functional projects and activities, ensuring completion to timescales and budget.
  • To work closely with all areas of the business to fully understand requirements of any potential IT development or reporting requests, including impact on other systems/ reporting/ infrastructure and/or processes.
  • To introduce consistent project management methodology and control processes throughout the business.
  • To liaise between the business’ areas and the IT Manager, to ensure timely and accurate delivery of IT development work or reporting requests.
  • Working closely with the IT Manager, monitor work to ensure IT support helpdesk tickets are resolved to the satisfaction of users throughout the business.
  • Actively review opportunities to improve efficiency, reduce cost, or improve service and delivery through regularly reviewed internal systems and processes.
  • To coordinate any external systems development work internally, ensuring scope, timelines, updates, actions etc. are in place.
  • Ensure documentation for all systems and processes is up-to-date and accurate at all times.
  • Ensure documentation and contracts are stored centrally, and appropriate and timely review mechanisms are in place.
  • Ensure an effective, up-to-date, robust Disaster Recovery plan in respect of systems, telecoms and infrastructure is in place
  • Maintain effective relationships with all areas of the business.

An excellent and strong communicator is essential for this role with the ability to manage stakeholders at a variety of levels. We are looking for someone with a “can do” attitude who is highly organised with a good level of Excel and/or project planning tools. Strong project coordination and analytical skills, with a high attention to detail along with a commercial approach to understanding business processes, this is a really exciting role for someone who enjoys using their initiative to get things done.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Hotel Contractor
Full time/ Competitive Salary
Cheltenham

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. Carrying in excess of 100,000 passengers annually, these brands include; Just Go! Holidays, a UK leader in the provision of group tours and holidays. Omega Breaks, offering London theatre breaks and attractions, our cruise brand, Cruise Connections and Albion Journeys, a high value brand focusing solely on customers travelling from the United States of America, Canada and Australia complete the JG Travel Group portfolio.

Due to increased passenger numbers, we are looking to recruit an experienced Hotel Contractor to be based in our friendly and conveniently located office in Cheltenham. Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and administering the finer detail of product delivery in the hotel or touring itinerary. Specific accountabilities include:

  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements
  • To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
  • To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned
  • Ensure Health & Safety and Mobility checks are done at the contracting stage
  • Maintain a good awareness of the Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
  • To maintain the various spreadsheets that control requirements and bookings for all hotels used.
  • Working closely with the Product Managers and Product Support Team.
  • Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
  • Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as part of our Customer Safety Management System.
  • Assist the Hotel Contracts & Product Manager with hotel compliance and product risk assessments as part of the on-going monitoring of our Customer Safety Management System.
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
  • Manage pre-tour arrival checks with the hotel GM and F&B Manager

We are looking for someone with strong UK geographical hotel contracting experience, with a keen eye for detail, along with excellent relationship skills. The candidate will have previous experience of negotiating contracts in a hotel contracting or a purchasing/ buyers’ role. Highly motivated and a self-starter, the ideal candidate will have excellent communication skills along with the tenacity to get things done.

This is a hugely exciting opportunity for someone to be part of shaping the future of Just Go! Holidays. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

(Full time and Part time considered)
Competitive Salary and Bonus Scheme
– No Agents Please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.
We are looking to recruit a number of experienced Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We have a hugely exciting new role within the company for a commercially minded, analytical and highly organised CRM Executive. Working within the Sales & Yield function, this role will be responsible for managing the customer databases and associated CRM activity to ensure we optimise data selections, increase passenger loadings and increase the return on marketing investment. We are looking for someone who is passionate about the research and analysis to influence marketing campaigns that achieve sales results. The main duties for this busy and varied role include the following:

  • Manage the in-house customer database
  • Work with the Head of Sales to plan marketing campaigns, linking sales targets with customer buying preferences 
  • Manage and deliver consumer insight for the group
  • Track, analyse and deliver relevant insight around consumer trends, value etc.
  • Prepare regular internal reporting and presentation schedule to share and disseminate insight across the organisation
  • Deliver targeted and dynamic CRM campaigns across email, print and online
  • Implement CRM test campaigns and produce recommendations based on findings
  • Manage database health to ensure growth targets are set and delivered, analysing results in order to constantly learn, test, improve and learn
  • Testing and implementing measures to successfully reactivate lapsed customer
  • Key contributor to a proactive insight agenda. Develop new data driven propositions through interpretation of research & analysis

The ideal candidate will have extensive experience of using legacy based systems to provide insight and analysis, along with an understanding of multichannel marketing and attribution. Ideally a graduate (or equivalent marketing qualification), you will have a strong mathematical, analytical problem solving background. Advanced knowledge of Excel is essential; working knowledge of SQL is desirable. 

Commercially focused, with strong organisational skills with the ability to multi-task, this role will appeal to someone who is tenacious in achieving sales success through insight and analysis. 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for an experienced customer service Team Leader to run an efficient and effective customer contact unit handling complaints, enquiries and administration.

The main duties for this new position will include the following:

  • Oversee the daily running and co-ordination of the Customer Contact Unit.
  • Monitor customer letters to improve quality, minimise errors and second responses
  • Ensure all administration activities and correspondence is accurately monitored, actioned and reported on within agreed SLAs.
  • Oversee the management and responses of Social Media, alerting the Head of CC of any potential PR risks to the business. Report monthly response performance, outstanding activity, sales as a result of SM response.
  • Oversee and manage the email and call back in-boxes, ensuring agreed SLAs are achieved at all times.
  • Oversee and manage the live chat function, ensuring agreed SLAs are achieved at all times.
  • Ensure all team members are multi-skilled across all disciplines within the team to ensure maximum efficiency.
  • Handle escalated customer complaints and non- standard enquiries that can’t be handled at source.
  • Identify and address training needs as they arise.
  • Devise new ways to streamline processes and procedures and foster a culture of continuous improvement.
  • Ensure the smooth and adequate flow of information, cascading new information to the team as quickly as possible, in a way that can be retained and applied.
  • Working alongside the Reservations Sales Team Leaders, monitor avoidable contact within the team and feedback to the Head of Customer Contact with ways to eliminate/reduce.
  • Reporting of performance to the Head of Customer Contact on all key areas on a weekly basis
  • Support the Head of CC in the preparation of data and evidence for the fortnightly Quality Control meeting.
  • Oversee the management of the Customer Compensation record maintaining or exceeding the SLA to recover money from suppliers where possible.

A newly created role, this is a great opportunity for someone to use their previous customer administration or service experience to introduce measures to efficiently manage the huge variety of activities that sit within this team. Previous experience of team leading a targeted and driven customer service team is essential along with the ability to communicate at all levels. Previous experience of reporting on agreed SLAs and targets is essential. Strong attention to detail along with solid MS Office skills, this is a really exciting role for someone eager to help the company achieve its ambitious growth plans through the focus on providing the best possible customer service.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking to recruit a number of experienced Customer Contact Assistants to work as part of our busy Customer Contact team, to deal with a range of customer enquiries, requests and complaints while customers are on holiday, as well as by phone, email and letter pre and post- holiday.

Within this varied and busy role, the main duties include the following:

  • To respond to a wide variety of pre and post tour email enquiries from all of the JG Travel Group brands within agreed service levels and response times.
  • To make outbound calls to customers in response to changes made by the Transport Team to the pickup location on a customer’s booking.
  • To take shared responsibility across the team of the management and action of Room Requests, keeping within agreed SLAs
  • To make outbound calls to customers who have requested a call back through the email channels, ensuring that any sales leads are passed to the Reservations sales team within 24 hours of receipt to maximise sales potential.
  • To ensure that all formal complaints are logged on to the Customer Complaint software and acknowledged within 48 hours of receipt. 
  • To manage your own allocated workload of complaints, ensuring that they are responded to within agreed KPIs/Service Levels.
  • Contact specific suppliers and internal departments to investigate complaints raised by customers to enable us to respond with an accurate and fair response.
  • Ensure optimum performance to achieve the highest customer service standards so that all customer contacts are resolved first time every time, within agreed timescales.
  • Record and feedback trends to the Team Leader and Head of Customer Contact.
  • Escalate unresolved issues and repeat complaints to the Customer Contact Team Leader with recommendations for actions and resolution and /or compensation.
  • Obtain approval for compensation payments as required with appropriate supporting evidence for case.

The ideal candidates for these exciting roles will be fast learners with excellent communication and customer services’ skills, computer literate, decisive/ quick thinking with first class organisational skills. Prior customer service experience ideally in a travel environment is desirable however more important is the right experience and skills to manage a large and busy workload across different channels. Training will be provided. 

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan/ HR Director at recruiting@justgoholidays.com !

Full-time Purchase Ledger Assistant required 

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking for someone for 37.5 hours a week ideally with previous purchase ledger experience, to work within our small, and friendly Accounts’ team. The main duties include the following:

  • Entering invoices to Sage 200 accounting package;
  • Answering calls from suppliers;
  • Reconciling supplier statements;
  • Filing documents;
  • Helping with customer balance chasing when required;
  • Assisting the finance team with ad-hoc tasks.

The ideal candidate for this exciting opportunity will have excellent organisation and time management skills, be computer literate, particularly Excel and Word, with a high level of concern for accuracy and attention to detail. Previous Sage 200 Accounts’ experience would be an asset although not essential. Previous purchase ledger experience with the ability to deal with a high volume of processing is essential, however we will consider someone who can demonstrate excellent numerical skills in a previous role and the willingness to learn. 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Copywriter & Proof Reader (Full-time)

Competitive salary 

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands We are looking to recruit a Copywriter & Proof Reader to further the company’s continued success. 

Reporting to the Content Manager, this exciting position will play a pivotal role in the production and development of all communication copy for our extensive marketing portfolio.

We are looking for an experienced Copywriter, who has worked in a similar environment, and is able to write effective sales’ copy as well as proof reading all of our marketing material, with a high level of accuracy and attention to detail.  The right candidate will have a creative mind, along with solid proof-reading and editorial skills. Excellent use of MS Word and Excel is essential. Specific accountabilities include:

  • Write interesting, relevant and well-researched brochure, online and social media copy appropriate to each product type / customer type  
  • Write tour introductions, itinerary copy and hotel descriptions for all tours created by the Product team
  • Write direct mail campaigns, including straplines, introduction copy and covering letters, using strong call to action techniques to help maximise customer sales 
  • Write interesting, relevant and accurate copy for the product landing pages on all JG Travel Group brands’ websites
  • Proof all print campaigns produced by the Studio team (in-house graphic designers) to ensure accurate and up-to-date 
  • Proof all National Press and Magazine adverts produced by the Studio team and press houses
  • Support the in-house graphic designers in order to complete design projects
  • Support other areas of the business with copy writing requirements
  • Work with the Product team to ensure the accuracy of tour information and timescales are correct and continually up-to-date
  • Work with the Content Manager to ensure brand and copy guidelines are closely adhered to in all marketing copy
  • Work with the rest of the copy team to keep the in-house style guidelines up to date 
  • Collate research and ideas from a variety of sources, including internal departments, previous marketing materials and external searches, to ensure all copy is accurate and reflective of the tour / product itinerary
  • Accurately input tour details into Excel spread sheets ready to output into Regional Press advert templates

The ideal candidate will ideally have previous experience of writing copy for a range of marketing channels, including direct mail and digital. A results orientated individual with a strong eye for detail, combined with the ability to run social media accounts, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay.

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking for someone for 37.5 hours a week ideally with previous purchase ledger experience, to work within our small, and friendly Accounts’ team. The main duties include the following:

  • Entering invoices to Sage 200 accounting package;
  • Answering calls from suppliers;
  • Reconciling supplier statements;
  • Filing documents;
  • Helping with customer balance chasing when required;
  • Assisting the finance team with ad-hoc tasks.

The ideal candidate for this exciting opportunity will have excellent organisation and time management skills, be computer literate, particularly Excel and Word, with a high level of concern for accuracy and attention to detail. Previous Sage 200 Accounts’ experience would be an asset although not essential. Previous purchase ledger experience with the ability to deal with a high volume of processing is essential, however we will consider someone who can demonstrate excellent numerical skills in a previous role and the willingness to learn. 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com