Job Vacancies

Hotel Contractor
Full time/ Competitive Salary
Cheltenham

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands. Carrying in excess of 100,000 passengers annually, these brands include; Just Go! Holidays, a UK leader in the provision of group tours and holidays. Omega Breaks, offering London theatre breaks and attractions, our cruise brand, Cruise Connections and Albion Journeys, a high value brand focusing solely on customers travelling from the United States of America, Canada and Australia complete the JG Travel Group portfolio.

Due to increased passenger numbers, we are looking to recruit an experienced Hotel Contractor to be based in our friendly and conveniently located office in Cheltenham. Reporting to the Hotel Contracts & Product Manager, this role will assist in negotiating and contracting hotel space in line with product plans, along with managing stock allocations, creating UK tour itineraries and administering the finer detail of product delivery in the hotel or touring itinerary. Specific accountabilities include:

  • To contract group hotel space within timescales advised at the most competitive rates in line with accommodation quality standards and terms of business requirements
  • To ensure hotel contracts are issued, sent and returned from the individual hoteliers worked with.
  • To ensure hotel contracts to/from all of the major hotel chains and supplying agents are received, checked, scanned and returned
  • Ensure Health & Safety and Mobility checks are done at the contracting stage
  • Maintain a good awareness of the Tour Manager system to be able to support the Hotel Contracts & Product Manager in his role.
  • To maintain the various spreadsheets that control requirements and bookings for all hotels used.
  • Working closely with the Product Managers and Product Support Team.
  • Liaise with Reservations on sales’ progress and extra room requirements and finalise arrivals with regard to meal times and menu requirements.
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures.
  • Conduct regular hotel inspections to ensure quality standards and to check compliance with Health, safety, hygiene and fire regulations as part of our Customer Safety Management System.
  • Assist the Hotel Contracts & Product Manager with hotel compliance and product risk assessments as part of the on-going monitoring of our Customer Safety Management System.
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.
  • Manage pre-tour arrival checks with the hotel GM and F&B Manager

We are looking for someone with strong UK geographical hotel contracting experience, with a keen eye for detail, along with excellent relationship skills. The candidate will have previous experience of negotiating contracts in a hotel contracting or a purchasing/ buyers’ role. Highly motivated and a self-starter, the ideal candidate will have excellent communication skills along with the tenacity to get things done.

This is a hugely exciting opportunity for someone to be part of shaping the future of Just Go! Holidays. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

(Full time and Part time considered)
Competitive Salary and Bonus Scheme
– No Agents Please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.
We are looking to recruit a number of experienced Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.

If you feel you have the relevant experience and attributes for this exciting role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Full Time Salary: £19,055
Potential OTE: £22,000

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We have a hugely exciting new role within the company for a commercially minded, analytical and highly organised CRM Executive. Working within the Sales & Yield function, this role will be responsible for managing the customer databases and associated CRM activity to ensure we optimise data selections, increase passenger loadings and increase the return on marketing investment. We are looking for someone who is passionate about the research and analysis to influence marketing campaigns that achieve sales results. The main duties for this busy and varied role include the following:

  • Manage the in-house customer database
  • Work with the Head of Sales to plan marketing campaigns, linking sales targets with customer buying preferences 
  • Manage and deliver consumer insight for the group
  • Track, analyse and deliver relevant insight around consumer trends, value etc.
  • Prepare regular internal reporting and presentation schedule to share and disseminate insight across the organisation
  • Deliver targeted and dynamic CRM campaigns across email, print and online
  • Implement CRM test campaigns and produce recommendations based on findings
  • Manage database health to ensure growth targets are set and delivered, analysing results in order to constantly learn, test, improve and learn
  • Testing and implementing measures to successfully reactivate lapsed customer
  • Key contributor to a proactive insight agenda. Develop new data driven propositions through interpretation of research & analysis

The ideal candidate will have extensive experience of using legacy based systems to provide insight and analysis, along with an understanding of multichannel marketing and attribution. Ideally a graduate (or equivalent marketing qualification), you will have a strong mathematical, analytical problem solving background. Advanced knowledge of Excel is essential; working knowledge of SQL is desirable. 

Commercially focused, with strong organisational skills with the ability to multi-task, this role will appeal to someone who is tenacious in achieving sales success through insight and analysis. 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Competitive salary
No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking for an experienced customer service Team Leader to run an efficient and effective customer contact unit handling complaints, enquiries and administration.

The main duties for this new position will include the following:

  • Oversee the daily running and co-ordination of the Customer Contact Unit.
  • Monitor customer letters to improve quality, minimise errors and second responses
  • Ensure all administration activities and correspondence is accurately monitored, actioned and reported on within agreed SLAs.
  • Oversee the management and responses of Social Media, alerting the Head of CC of any potential PR risks to the business. Report monthly response performance, outstanding activity, sales as a result of SM response.
  • Oversee and manage the email and call back in-boxes, ensuring agreed SLAs are achieved at all times.
  • Oversee and manage the live chat function, ensuring agreed SLAs are achieved at all times.
  • Ensure all team members are multi-skilled across all disciplines within the team to ensure maximum efficiency.
  • Handle escalated customer complaints and non- standard enquiries that can’t be handled at source.
  • Identify and address training needs as they arise.
  • Devise new ways to streamline processes and procedures and foster a culture of continuous improvement.
  • Ensure the smooth and adequate flow of information, cascading new information to the team as quickly as possible, in a way that can be retained and applied.
  • Working alongside the Reservations Sales Team Leaders, monitor avoidable contact within the team and feedback to the Head of Customer Contact with ways to eliminate/reduce.
  • Reporting of performance to the Head of Customer Contact on all key areas on a weekly basis
  • Support the Head of CC in the preparation of data and evidence for the fortnightly Quality Control meeting.
  • Oversee the management of the Customer Compensation record maintaining or exceeding the SLA to recover money from suppliers where possible.

A newly created role, this is a great opportunity for someone to use their previous customer administration or service experience to introduce measures to efficiently manage the huge variety of activities that sit within this team. Previous experience of team leading a targeted and driven customer service team is essential along with the ability to communicate at all levels. Previous experience of reporting on agreed SLAs and targets is essential. Strong attention to detail along with solid MS Office skills, this is a really exciting role for someone eager to help the company achieve its ambitious growth plans through the focus on providing the best possible customer service.

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Weekend part-time Reservations Sales Consultants  

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.  

We are looking to recruit a number of part-time Reservation Sales Consultants to work as part of our Reservations’ team over the weekend (or evenings), with an immediate start.

Within this varied and busy role, the main duties include the following:

  • Selling holidays and tours to suit customer requirements;
  • Selling holiday insurance and other related products;
  • Responding to customer enquiries efficiently and professionally;
  • Accurately taking customer payments;
  • Providing exceptional service to our customers along with looking for further sales opportunities;
  • Logging all customer booking details onto the Company’s computerised booking system;
  • Completing paperwork to be sent out to customers;
  • Processing brochure requests;
  • Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable but attitude and commitment is more important. Either way, full training will be provided.

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan/ HR Director at recruiting@justgoholidays.com.

Full Time Salary: £19,055
Potential OTE: £22,000

 

Hotel Contracts Support Assistant

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

 

We are looking to recruit a full time Hotel Contracts Support Assistant to work as part of the Hotel Contracts & Product team.

 

We are looking for someone ideally with first class administration experience, ideally within a travel company for this varied and busy role. The main duties include the following:

 

  • To help maintain the spreadsheets for bed plans and product plans which control our requirements and bookings for all our hotels
  • Maintain a good working awareness of Tour Manager to be able to support the Hotel Contracts & Product Team with data input
  • Help maintain various spreadsheets that control bed requirements across our diverse product range
  • Issue of our Hotel contracts to individual hoteliers we work with and ensure sign off
  • To ensure we receive, check, scan and return hotel contracts to/from all of the major hotel chains and third party suppliers
  • Assist with hotel cancellation notifications as required
  • Look after hotel health and safety compliance ensuring new hotels are added to our audit list and that our mobility information for each hotel is kept updated
  • Assist the Hotel Contracts & Product Manager with pre-season preparation by collating statistics and sales figures
  • Assist with following up and investigating hotel complaints, to ensure high levels of customer service and low complaint levels are maintained
  • Undertake competitor market comparisons on specific projects, as directed by the Hotel Contracts & Product Manager
  • Deal with general day to day correspondence from agents and hoteliers, and any other related administration.

 

The ideal candidate for this role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative.  Good geographical knowledge of the UK would be helpful.

 

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com

Ticket & Attractions Support Assistant

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

 

We are looking to recruit a full time Ticket & Attractions Assistant to work as part of the Product Support team.

 

We are looking for meticulous attention to detail with a strong administrative background. The main duties include the following:

 

  • Work closely with the Ticket & Attractions Controller and the Product Managers to ensure that all the ticket and attraction requirements for their product plans are organised, purchased, administered efficiently and distributed to coach operators or passengers directly
  • Help maintain the accuracy of the Ticket Portal and ensure all information is correctly input and updated to give total transparency to the wider business of the tickets, bookings and liabilities
  • Ensure the accurate procurement, ticket stock control, yield & administration of all ticketed products
  • Be mindful of the passenger sales volumes in all product ranges and ensure we have sufficient stock for these.
  • Liaise with suppliers in advance of group arrivals to ensure the best possible customer experience is delivered
  • Liaise with the Accounts Team on ticket stock control, payments, purchases and third party ad hoc sales.
  • Develop working relationships with all ticket & attraction suppliers across the JGH Group product ranges
  • Some weekend work on a rota basis.

 

The ideal candidate for this role will be an excellent communicator with a high level of Excel skills. Strong administration skills with solid attention to detail, as well as having a creative approach to solving problems. Reliable and enthusiastic, we’re looking for an energetic team player who is able to work in a fast paced environment and can work to deadlines. An outgoing and confident personality will help in this role, as well the tenacity to get things done.  

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com  

 

Transport Assistant

Competitive salary

(Working 5 days in 7 including weekends on rota basis)

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

We are looking for someone to join our busy Transport Team to help support our drivers, coach companies, tour managers and customers with day to day logistical queries as they travel within the UK and continent. In addition, this role will contribute to the delivery of our tours as well as assisting in the general administration duties required within this operational team. The main duties for this varied and service delivery based role will include the following:

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating our tours to ensure they have the necessary information and support to deliver our holidays to a consistently high level.
  • Support the logistical delivery of the coach operation by completing routing and timing of selected tours.
  • Support the organisation of feeder vehicle requirements.
  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, and hoteliers) as well as internal departments such as Finance, Operations, Administrations, Reservations and customers.
  • Assist with the planning and booking of customers’ flight and rail tickets.
  • Assist with the on-going management of information held on all internal systems (T3 and jNet).
  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure.
  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers).
  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose.
  • Work on a rota basis to cover the after-hours phone (after training), as well as working regular weekends, plus mid-week on a rota with early and late shift patterns.
  • Working with the Customer Contact department, handle any lost property issues in a timely, efficient and cost effective manner.
  • Periodically accompany visits to the key transport providers.

 

The ideal candidate for this exciting role will be an excellent communicator with strong people skills who has a focus on delivering excellent customer service at all times. We’re looking for someone who is highly organised and able to prioritise their workload. They must be computer literate, have solid team work skills and be confident to use their own initiative. Previous experience of travel, tour and / or coach operating with service delivery would be an advantage, however experience in other logistic roles will be considered, along with an in-depth knowledge of the geography of the UK. Training in the role will be provided.

 

As our tours operate 24 hours a day, every day of the week, flexibility in terms of working hours is an absolute must.

 

If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Sales Team Leader

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

We are looking for an experienced Sales Team Leader to drive sales and the performance of the Reservations’ team along with supporting the team on a daily basis. The main duties for this new position who will drive the performance and vision of the Reservations’ team will include the following:

 

  • Take action to improve the primary KPIs for individuals and the team (Add-Ons / Productivity / Booking Quality / Customer Feedback / Telephony Performance);
  • Manage real-time performance of the team using Avaya/Content Guru supervisor tools to maintain SLAs;
  • Create an environment of continuous improvement by responding to queries from the team and looking for the root cause and possible training and development needs;
  • Ensure the team are working on the right value adding activities during quiet periods;
  • Feed back to consultants on Call Observations with a view to providing sustainable change;
  • Coach and optimise the performance of all individuals in the team regardless of current abilities;
  • Have credible performance in all areas when the need arises to go on the phones;
  • Produce statistical data and reports to manage and develop the team and overall team performance using insight from the data;
  • Create development / action plans for under-performers and also progression plan for people with a desire to progress;
  • Hold monthly performance reviews with the team and maintain consultant dashboards;
  • Handle escalated customer calls that can’t be handled at source;
  • Cascade new information out to the team ;
  • Monitor avoidable contact within the team and feedback to the Head of Customer Contact with suggestions to improve/change;
  • Attend daily, weekly and monthly planning meetings with the Head of Customer Contact and HR Director;
  • Keep the Head of Customer Contact and HR Director up to date with any upcoming plans or challenges or risks to service levels.

 

This is an exciting and fast paced role, so will suit someone who is eager to succeed individually and set an example to the team. Previous experience of team leading a KPI driven sales’ or customer service team is essential along with the ability to communicate at all levels. Previous experience of telephony systems is desirable as well as being able to use reporting and data to improve the performance of the team.  Good attention to detail along with solid MS Office skills, this is a really exciting role for someone eager to help the company in its ambitious growth plans. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

 

Head of Marketing

Competitive salary/ Bonus

No Agents please

 

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit an exceptional commercial and experienced Head of Marketing.

 

Responsible for the Marketing Studio and Content functions, this exciting position will play a pivotal role in the management team, to influence and steer the company’s future activity, by delivering growth and revenue through targeted marketing.  The role will be responsible for the delivery of all marketing activities across each of the Company’s brands, to schedule and budget.

 

We are looking for an exceptional leader, with a rounded experience of all marketing channels ideally from the leisure, retail or travel sector. Even better, you will have experience of working with a mature audience along with knowledge and experience of running an in-house studio, as well as external agencies. The right candidate will have first class communication skills along with experience of working across different brands in a direct to customer environment. Specific accountabilities include:

  • Working with the Sales & Yield Director to deliver the marketing and brand strategy across multiple channels.
  • Own and manage the marketing calendar and delivery of all off line marketing and brand awareness campaigns.
  • Develop the brand architecture and implement changes as required, and ensure we deliver our Brand Purpose.
  • Work closely with the Head of Sales to ensure the right products are being promoted to deliver the budget.
  • Manage the Studio and Content teams to ensure optimum performance delivery of the marketing schedule and budget.
  • Work with external agencies, printers and design companies to deliver best value and ROI.
  • Increase customer acquisition through offline marketing channels.
  • To deliver a new CRM strategy including welcome home, lapsed, anniversary etc. marketing communications.
  • Deliver a monthly report on marketing channel performance based on first product purchased and subsequent Lifetime Value.
  • To own and manage the offline marketing budget and report each month.
  • Work with Product, Finance and Sales stakeholders to ensure tours are on sale early and that the marketing plan delivers revenues for each based on the sales and marketing budgets.
  • Be part of the Yield and Product meetings (as required) and cascade all decisions to channel owners.
  • Develop each of the existing channels and consider new channels to increase the number of new to brand customers.
  • Develop the existing offline marketing and brand strategy and introduce a continuous improvement programme (ensuring Digital is integrated fully into the marketing mix).
  • Work with other Heads of to deliver the strategic plan.

The ideal candidate will have demonstrable experience of managing content and solid networking and relationship-building skills. Organised with a sharp focus on delivering results, combined with the focus on delivering sales through a number of channels, this is a hugely exciting opportunity for someone to be part of shaping the future success of this company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay.

E-commerce and Email Executive

Competitive Salary

No Agents please

 The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks/ attractions, and European holidays, including Cruises, through a number of distinct brands.

Alongside the vast array of offline marketing materials issued to our customer base on a regular basis, we actively use the website and email campaigns to ensure a strong digital presence. To help maintain this aspect of our business we are seeking to recruit an experienced and highly organised E-commerce and Email Executive

This newly created role will work with the Digital Marketing Coordinator and Senior Web Designer to manage and maintain all aspects of the JG Travel Groups’ websites (National Holidays, Just Go Holidays, Omega Breaks and Albion Journeys) including uploading and updating content. In addition, this role will build and design the email marketing campaigns for the JGTG brands and data requirements.

We are looking for someone with proven digital experience and web skills, with a good eye for design.  A self-starter who is able to work independently and as part of a team and is extremely web literate/digitally savvy, with experience of using FTP client software and the Adobe Creative Suite (in particular Photoshop and Dreamweaver), specific accountabilities include:

 

  • To create and maintain web pages and other online updates, producing content that is consistent with brand guidelines and brand values.
  • To produce web landing pages and updates for specific campaigns and promotions, using a bespoke content management system and other development tools.
  • To identify and report any technical website issues, and implement minor fixes where applicable.
  • To create, test and send email marketing campaigns; Track, report and understand their effectiveness – ability to hand code and debug in HTML (ideally HTML 5), CSS is must.
  • To segment, format and upload relevant data sets for email sends or other requirements.

 

The ideal candidate will need to have the ability to hand code and debug in HTML so experience in HTML and CSS, specifically with knowledge of building templates in HTML tables is essential, along with understanding of website structure and layouts.

Use of content management systems, JavaScript and jQuery and experience with analytics’ reporting packages such as Google Analytics is highly desirable.

Good attention to detail together with a creative and innovative mind, this is an exciting opportunity for someone to further their career and to be part of shaping the future of our company.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!

 

Management Accountant (ACCA, ACA, CIMA qualified or part qualified)

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

 

We are looking for a qualified or part qualified (ACCA, ACA, CIMA) Management Accountant to analyse tour performance, including revenues and gross profit, and assist the Financial Controller with the preparation of the Management Accounts.

 

Highly organised, with strong attention to detail, along with advanced Excel skills, the main duties for this exciting role will include the following:

 

  • Assist the Financial Controller with the preparation and review of monthly Management Accounts for the Group in the prescribed timetable (P&L, Balance Sheet and Cash Flow).
  • Deliver analysis of business performance by providing insightful, accurate, forward looking, and high quality financial information.
  • Maintain and update the Gross Profit schedules for all tours operated, producing weekly reporting on tour margins.
  • Drive changes in processes and efficiencies in financial reporting.
  • Report on forward booking activity to ascertain where the future business performance will be compared to budget.
  • Review impact of product and tour decisions on budgets and forecasts and discuss with the Sales & Yield and Product & Operations departments.
  • Identify revenue and cost variances in advance and proactively manage in collaboration with departmental managers.
  • Monitor marketing spend and ensure it is in line with Budget reporting any discrepancies/ anomalies with the Commercial Director and the Finance Director.
  • Proactively build relationships internally with senior managers and their teams to fully understand the workings of the business in respect of performance and cost control.
  • Assist in the preparation of the annual Budget and forecasts.

 

This role requires someone with extensive experience of financial modeling, analysis, evaluation and forecasting. Added to this, we are looking for someone who can work under pressure and uses their initiative to get things done. A real people person, with excellent written and verbal communication skills with the ability to present complex information in a clear way is essential. Used to working with senior management and also part of a wider finance team, this is a really exciting role for someone who wants to fully understand and influence what drives the business. If you feel you have the relevant experience and attributes for this role, please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com

Marketing Director

Competitive salary/ Bonus

No Agents please

 

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. A private equity backed business with plans to further develop and expand, we are looking to recruit an exceptional, customer centric, commercially focused Marketing Director.

 

Responsible for the Marketing, Studio, Copy and Digital functions, this exciting position will play a pivotal role in the senior executive team, to influence and steer the company’s future activity, by delivering growth and revenue through on-line, below and above the line activity.  Reporting to the CEO, the role will be responsible for the delivery of all marketing activities across each of the Company’s brands, to schedule and budget.

 

We are looking for an exceptional visionary leader, with a solid experience of all marketing channels. You will ideally have experience of working with a mature audience along with experience of running an in-house studio, as well as external digital agencies. The right candidate will have first class communication skills along with experience of working across different brands. An individual with a strong commercial background, ideally within the travel and leisure sector, specific accountabilities include:

  • Manage, lead and direct the Marketing, Studio, Copy and Digital teams to deliver the marketing and digital strategy across multiple channels.
  • Contribute towards the strategic planning and direction of the Company and play a pivotal role within the senior executive team.
  • Develop, manage and implement an effective marketing strategy that delivers growth and revenue through on-line, below and above the line activity.
  • Implement and drive a cost effective E-commerce strategy for the Group; increase web traffic and online conversions through email activity, PPC, online display, affiliate marketing and 3rd party marketing.
  • Deliver a social media strategy that increases engagement, growth and conversion.
  • Ensure optimum revenue growth and cost efficient marketing to maximise repeat bookings and customer retention from the database.
  • Work closely with the product and sales/ yield teams to ensure the right products are being promoted to deliver the budgeted passenger numbers, within the marketing budget.
  • Identify, implement and manage business development opportunities with the primary goal of acquiring new customers and generating additional revenue streams.
  • Ensure brand consistency and cohesion across the JG Travel Group and individual Brands through marketing and key PR strategies; ensure brand guidelines are consistent across all areas of the business.
  • Ensure content used across all marketing channels is accurate, up-to-date and compels the customer to buy.
  • Working with the Head of Customer Contact, ensure customer messaging is consistent and in line with the Group’s strategy, specific to each brand.
  • Direct the digital team to ensure all company websites are fully functioning and working to an optimum level.
  • Work with the Product, Sales and Finance stakeholders to ensure tours are on sale at the right time, and that the marketing plan delivers revenues in line with the marketing plan and budget.
  • To fully own and manage the marketing budget and report each month.
  • Provide regular reporting on all media channel performance including web analytics.

The ideal candidate will have a business or marketing-related degree or equivalent professional qualification and solid networking and relationship-building skills. Organised, with a sharp focus on delivering results, combined with achieving revenue growth across all channels, this is a hugely exciting opportunity for someone to be part of helping the Group meet its strategic aims by optimising all areas of the marketing and digital channels.

If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com  without delay.

Full-time Product Support Assistant

Competitive salary

No Agents please

 

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. 

 

We are looking to recruit a Full Time Product Support Assistant to work as part of the Product Support function.

 

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

 

  • Responsible to the Product Support Team Manager, working as a team player to help administer all areas of tour creation and delivery.
  • Create written itineraries from the tour set up sheets for customers, drivers and tour managers.
  • Assist with administrative tasks in relation to the T3 booking system including loading tours, transferring passengers between tours and amending room stocks.
  • Assisting with event and show ticketing and distribution
  • Deal with general day to day correspondence from suppliers and any other related administration.
  • Carry out final pre-departure checks.

 

The ideal candidate for this role will be an excellent communicator with strong administration skills with a great attention to detail. Reliable and enthusiastic, we’re looking for someone who is highly organised, able to prioritise their workload in a fast paced environment and can work to deadlines. They must be computer literate, have solid team work skills with a strong work ethic and be confident to use their own initiative. 

 

The full-time position includes rota’d weekend cover with time off in the week when covering weekends.

 

If you feel you have the relevant experience and attributes for this role please send your CV straight away to Helen Moylan, HR Director at recruiting@justgoholidays.com  

 

Full Time Graphic Designer

Competitive salary

No Agents please

The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands.

We are looking to recruit a Graphic Designer based in our Cheltenham office to help further the company’s continued success.

We are looking for an experienced creative and customer focussed Graphic Designer to work within our busy Marketing Studio, to help design and develop our extensive range of marketing communication materials for all of our brands.

The main duties include the following:

Manage the creative delivery of a broad range of on and offline marketing communications.

To work with the Studio Leader to develop new ways of communicating with customers.

Control and check all marketing material prior to delivery.

To help support all areas of the marketing team as and when required to ensure deadlines are met.

Responsible for the design and development of marketing communications for JG Travel Group brands.

To think creatively and develop new ideas to target customer groups.

Be innovative in translating design briefs as well as seeking to maximise value for money.

Ability to work on more than one design brief at a time.

Able to use a wide range of media, including photography and computer aided design to communicate the essence of each brand message.

Produce accurate and high quality work that meets the initial design specification and deadlines cost effectively.

Keep abreast of developments in IT, particularly design programmes.

Enjoy working in a team, with printers, copywriters, photographers, other designers, and marketing specialists to deliver all marketing communications and deliver against the annual sales targets.

The ideal candidate will have excellent print and design experience with up-to-date InDesign, Photoshop and Illustrator knowledge (even better, experience of HTML/ Creative Cloud/ CC/ Google SEO/ Flash/ Dreamweaver). With an eye for detail, they will be used to having to multi-task and working to tight timescales and ideally, have the ability to write copy in a commercial and creative way.
If you feel you have the relevant experience and attributes for this role please send your CV and letter of application to Helen Moylan/ HR Director at recruiting@justgoholidays.com without delay!